Refund and Returns Policy

Effective Date: December 6, 2024

At Mevaguardcar, we strive to provide the highest quality automotive electronics products to our customers. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our simple and straightforward returns and refunds process.

Please read the full Refund and Returns Policy below to understand your rights and our procedures.

1. Returns Policy

1.1 Eligibility for Returns

We offer a 30-day return policy from the date of purchase. If you are not satisfied with your product, you may return it for a refund or exchange, subject to the following conditions:

  • The product must be unused, unopened, and in original condition with all packaging, accessories, and manuals intact.
  • The product must not be part of a clearance sale, special offer, or final sale item. These products are non-returnable unless defective.
  • Products that are damaged due to misuse, abuse, or incorrect installation are not eligible for a return or refund.

1.2 How to Initiate a Return

To begin a return, please follow these steps:

  1. Contact our Customer Service team at info@mevaguardcar.net or call us at (612) 478-1934. Provide your order number, product details, and the reason for the return.
  2. We will verify your return request and provide instructions on how to return the product to us.
  3. Return the product to the address provided by our team. Please ensure that the product is securely packaged to avoid damage during shipping.

1.3 Return Shipping Costs

  • If the return is due to a defective product or an error on our part, we will cover the return shipping costs.
  • If the return is due to a change of mind or incorrect order, the customer will be responsible for the return shipping fees.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds are processed once we receive the returned product and verify its condition. We will issue a refund if:

  • The return request is within 30 days of purchase.
  • The product meets the return criteria outlined above.

2.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear on your account.

  • Credit Card Refunds: Refunds will be processed to your original credit card or debit card account.
  • PayPal Refunds: If you made a purchase via PayPal, your refund will be issued to your PayPal account.

2.3 Partial Refunds

In some cases, a partial refund may be issued if:

  • The product is returned in a condition that is not as new or has been opened.
  • Some parts of the product or packaging are missing.
  • The return request is not made within the 30-day return window.

3. Defective or Damaged Products

3.1 Reporting a Defective Product

If you receive a defective or damaged product, please contact us within 7 days of receiving your order to report the issue. We will assess the defect and offer one of the following solutions:

  • A full refund for the product.
  • A replacement product if the defective item is still available in stock.
  • A store credit if you prefer to shop for something else.

To report a defect, please send an email to info@mevaguardcar.net with:

  • Your order number
  • A description of the issue
  • Photos or videos of the defect (if applicable)

3.2 Warranty

All of our products come with a manufacturer’s warranty. If the product becomes faulty within the warranty period, we will work with you to arrange a return, replacement, or repair, subject to the manufacturer’s warranty terms. Please refer to the product documentation for specific warranty details.

4. Non-Returnable Items

The following items are non-returnable:

  • Used or opened products (unless defective).
  • Software products or digital downloads.
  • Customized or personalized items.
  • Gift cards or store credits.
  • Sale or clearance items that are explicitly marked as non-returnable.

5. Exchanges

If you wish to exchange a product, please follow the same process as the return process. Once we receive the returned product and verify its condition, we will issue a store credit or process the exchange based on product availability.

6. Order Cancellations

6.1 Cancellation Before Shipping

If you wish to cancel an order before it has been shipped, you can do so by contacting our Customer Service team. If the order has not yet been processed or dispatched, we will cancel the order and issue a full refund.

6.2 Cancellation After Shipping

If your order has already been shipped, you will need to follow the standard return procedure upon receiving the product.

7. Customer Support

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our Customer Support team. We are here to help!

  • Email: info@mevaguardcar.net
  • Phone: (612) 478-1934
  • Street Address: 1457 Elmwood Avenue, Minneapolis, Minnesota

8. Changes to This Policy

Mevaguardcar reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.